Live Status\Incident History\Creator Search - Intermittent slow load time

Creator Search - Intermittent slow load time

Degraded Performance

Opened: Mar 11, 2024, 7:15 PM UTC

Duration: 69h 5m 18s

Affected services:Creator Discovery


  • Investigating
    Mar 11, 2024, 7:15 PM UTC

    Users of Instagram Creator search may experience slow load times or intermittent errors when filtering on multiple conditions.

  • Identified
    Mar 12, 2024, 4:54 PM UTC

    We have identified the cause of the slow load times and are working to implement a fix.

  • Identified
    Mar 12, 2024, 6:24 PM UTC

    To mitigate load time and errors Bio and Email address data may be excluded from the search results. This data can still be viewed in Creator Audience Reports and will be returned to the results view once the performance issues are resolved.

  • Monitoring
    Mar 13, 2024, 8:15 PM UTC

    We have restored full functionality and are monitoring performance to validate full resolution.

  • Monitoring
    Mar 13, 2024, 8:35 PM UTC
  • Resolved
    Mar 14, 2024, 4:20 PM UTC