Live Status\Incident History\Creator Search - Intermittent slow load time
Creator Search - Intermittent slow load time
Degraded Performance
Opened: Mar 11, 2024, 7:15 PM UTC
Duration: 69h 5m 18s
Affected services:Creator Discovery
- InvestigatingMar 11, 2024, 7:15 PM UTC
Users of Instagram Creator search may experience slow load times or intermittent errors when filtering on multiple conditions.
- IdentifiedMar 12, 2024, 4:54 PM UTC
We have identified the cause of the slow load times and are working to implement a fix.
- IdentifiedMar 12, 2024, 6:24 PM UTC
To mitigate load time and errors Bio and Email address data may be excluded from the search results. This data can still be viewed in Creator Audience Reports and will be returned to the results view once the performance issues are resolved.
- MonitoringMar 13, 2024, 8:15 PM UTC
We have restored full functionality and are monitoring performance to validate full resolution.
- MonitoringMar 13, 2024, 8:35 PM UTC
- ResolvedMar 14, 2024, 4:20 PM UTC